Changing an Order
Due to our fast shipping service, you have only 1 hour to change an order if a mistake has been made, however YOU CANNOT CANCEL AN ORDER once it has gone through. If you should make a mistake when ordering, please contact us immediately within the hour at email@example.com, and we will try to accommodate your request. Please be extra cautious and ensure all items are correct at checkout.
Incorrect Shipping Address
Incorrect shipping address information at checkout may result in a RETURN TO SENDER scenario.
Any orders that are returned to us will incur a $20 FEE + the cost of re-shipping the items back to you. This will be arranged via email. Once the return to sender fee and cost of shipping is paid, we will re-send the items again to the corrected address, and a NEW tracking number will be provided. Please be extra cautious and ensure all items are correct at checkout.
A refund cannot be issued once the product has been opened.
Payment Claim & Refund
Claims to your bank or payment merchants WILL NOT be accepted if a refund complaint is made one (1) week after date of purchase. All complaints / enquiries should go via Genius Industries prior to escalation in order to get the matter resolved as quickly and efficiently as possible.
Returning Unwanted Item/s
You have one (1) week from the date of purchase to return the item if it is not the right product for you.
A return can only be accepted if the item/s have not been opened or tampered with. If the item/s have not been opened or tampered, we will offer a FULL REFUND for the item/s MINUS the shipping cost. The items are to be returned to:
SUITE 1, 39 LEIGHTON PLACE, HORNSBY NSW 2077 AUSTRALIA
before a refund can be processed for proper inspection to check item/s integrity.
Returns cannot be accepted one (1) week after purchase date in the event that the item purchased was incorrect or if it did not have the desired effect.
All returns must be sent back to:
Suite 1, 39 Leighton Place, HORNSBY NSW 2077 AUSTRALIA.